Refund & Return Policy – Fuzzyyglownie
Effective Date: February 17, 2025**
At Fuzzyyglownie, we stand by the quality of our handbags and strive to ensure customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return and refund policy to make your shopping experience smooth and risk-free.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
✅ The item must be unused, unworn, and in its original packaging, including tags and dust bags.
✅ The return request must be made within 14 days of the delivery date.
✅ The handbag must be in resalable condition, free from any damage, stains, or alterations.
✅ Proof of purchase (order confirmation or receipt) is required.
📌 Non-Returnable Items:
❌ Items that have been used or damaged by the customer.
❌ Items purchased at a discounted or clearance price (final sale).
❌ Custom-made or personalized handbags.
❌ Gift cards and promotional items.
2. How to Request a Return or Exchange
To initiate a return or exchange, follow these simple steps:
📩 Step 1: Contact our Customer Support at info@fuzzyyglownie.com with your order details, reason for return, and proof of purchase.
📦 Step 2: Wait for return approval and shipping instructions from our team.
🚚 Step 3: Pack the item securely in its original packaging and ship it back using a trackable shipping service (return shipping costs are the customer’s responsibility unless the item was defective or incorrect).
🔍 Step 4: Once we receive and inspect the returned item, we will process the exchange or refund within 5-7 business days.
3. Refund Policy
✅ If your return is approved, refunds will be issued to the original payment method within 5-7 business days.
✅ Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item sent or defective product).
✅ If you paid using a gift card or store credit, the refund will be issued as store credit.
📌 Partial Refunds:
- A partial refund may be issued if the handbag is returned with missing accessories, damaged packaging, or signs of minor use.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect handbag, please notify us within 48 hours of delivery by emailing info@fuzzyyglownie.com with photos of the issue.
- We will arrange for a replacement or full refund, including return shipping costs.
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card provider (processing times may vary).
3️⃣ Reach out to your bank, as some transactions take time to process.
4️⃣ If you have done all the above and still haven’t received your refund, contact us at info@fuzzyyglownie.com.
6. Exchange Policy
- We offer exchanges only for the same item in case of damage or incorrect shipment.
- If you want a different product, please return the original handbag and place a new order.
7. Contact Us
For any return, refund, or exchange inquiries, please reach out to us:
📍 Address: [Business Address]📞 Phone: (507) 754-5046
📧 Email: info@fuzzyyglownie.com
🌐 Website: https://fuzzyyglownie.com/
📢 At Fuzzyyglownie, we stand behind the quality of our handbags and strive to make your shopping experience risk-free and enjoyable! 💖